Terms of Service

Effective Date: May 1, 2025

Welcome to Westlake Homes. By accessing or using our website (www.westlakehomes.co), you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before placing an order or using any part of our site.

1. Made-to-Order Products

All items sold by Westlake Homes are made to order. This means your artwork is produced specifically for you after your purchase is confirmed. Due to the custom nature of our products, all sales are final and non-refundable, except in cases of material damage during transit (see Section 4).

2. Order Changes & Cancellations

If you need to modify or cancel an order, please email us as soon as possible at info@westlakehomes.co. We will do our best to accommodate your request, but we cannot guarantee any changes or cancellations once your order has entered production.

3. Pricing & Availability

All prices are listed in USD. Prices and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

4. Damaged Products

If your item arrives damaged, you must contact us at info@westlakehomes.co within 72 hours of delivery. Please include clear, detailed photos of the damage and packaging.

We may offer a replacement or repair at our sole discretion after reviewing the images. To be eligible:

Images must be submitted in .jpg or .png format

Products must be photographed immediately upon arrival, before being installed or displayed

The review process may take up to 30 business days

Replacement timelines are dependent on production capacity and availability

Return shipping may be required in some cases

5. Intellectual Property

All content on this website — including but not limited to images, designs, logos, text, and graphics — is the intellectual property of Westlake Homes. You may not reproduce, redistribute, or exploit any content without written permission.

6. Privacy Policy

Your use of this site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

7. Limitation of Liability

Westlake Homes is not liable for any indirect, incidental, or consequential damages resulting from your use of the website or purchase of any products. Our liability is strictly limited to the amount paid for the item in question.

8. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of [Your Province/State], without regard to its conflict of law principles.

9. Contact Us

For questions regarding these Terms or your order, please reach out to:
info@westlakehomes.co