Privacy Policy

Effective Date: May 1, 2025

At Westlake Homes, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (www.westlakehomes.co) or place an order with us.

1. What We Collect

We may collect the following information when you visit our site or make a purchase:

  • Name, email address, billing and shipping address

  • Phone number (if provided)

  • Payment details (processed securely via Stripe — not stored by us)

  • Order history and preferences

  • IP address, browser type, device info, and page activity via cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders

  • Communicate with you regarding your purchase

  • Provide customer service and support

  • Improve website performance and customer experience

  • Send updates, promotions, or product news (if you've opted in)

We do not sell or rent your data to third parties.

3. Payment Processing

Payments are processed securely through Stripe, which supports various payment methods including Apple Pay, Afterpay, Klarna, Link, and major credit cards. We do not store or access your full payment information.

4. Third-Party Services

We use reputable third parties to support our services:

  • Stripe (payment processing)

  • Google Analytics (website insights)

  • Email marketing tools (if subscribed)

These providers may collect and process data under their own privacy policies.

5. Cookies

We use cookies to:

  • Understand user behavior

  • Remember your preferences

  • Enhance your browsing experience

You may disable cookies in your browser settings, but some features may be affected.

6. Your Rights

Depending on your location, you may have rights under laws like the GDPR or CCPA to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of marketing communications

To make a data request, email info@westlakehomes.co

7. Data Retention

We retain order and account information as long as necessary to fulfill orders, comply with legal obligations, and support customer service, unless a deletion request is received.

8. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal data from anyone under this age. If we become aware of such data, we will delete it.

9. Policy Updates

We may update this policy occasionally. All changes will be posted on this page with the revised effective date.

10. Contact Us

For questions or privacy-related concerns, please contact us:
info@westlakehomes.co